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From Chinese Babies to Risk Management Software – My Journey into the World of Tech PR

Editor’s note: Welcome to Jenn Kincaid, Sterling’s newest account executive. Jenn’s brings to Sterling a background in journalism, writing about child welfare institutions in China. Here, Jenn recounts her previous experience and how she found herself at Sterling. Welcome, Jenn!

If you had asked me, say, 10 years ago if I would end up in tech PR, I would have a.) asked you if you were talking about the same Jenn Kincaid, then b.) asked what the French toast is “tech PR?”

I double-majored in journalism and communication studies here in the Bay Area. My first job out of college was with an alternative weekly newspaper in Sacramento, Calif., where – among many other things – I wrote about sustainability and coordinated community arts projects. When I moved back to San Francisco, I started work at a strategic communications and environmental planning firm, where I was thrust into the world of government consulting. I left that job to be the writer and Web content editor at a nonprofit that implements nurturing-care programs in child welfare institutions in China.

But as varied as my experience and education has been, there was one common thread – I was required to learn different applications, technology, and social media tools. So, I began thinking… what would happen if I combined everything: interest in technology, the passion for writing and the communications background? Enter Sterling Communications.

At first, I had my concerns. Although I had experience with public relations, it was on the editorial side – and even though PR is kind of like what would happen if journalism and communications had a baby, I was coming from working as a writer at a nonprofit whose work was implemented in a country halfway across the world. And then there’s the small issue of not being the most technologically adept in my personal life. I think I am the only one I know who has managed to crash a hard drive on a 6-month-old Macbook (losing edits to a semester-long project and breaking my heart). Three phones have fallen into various bodies of water, from toilets to an East Bay lake. A brand-new Nikon Coolpix point-and-shoot just stopped working one day. So did its replacement.

But despite – or maybe because of – technology’s aversion to me, I am fascinated by it. As my friend says, it inspires in me the “dog-like instinct to chase what flees” from me. Learning new applications and then successfully understanding and implementing them leaves me with a triumphant feeling, as if I’ve just run a mental marathon or scaled a cranial Kathmandu mountain. It’s not just the behind-the-scenes workings, the “wizard behind the curtain,” that draws me in; it’s the end-results of implementing technology. It’s the endless realm of possibilities that technology enables and the amazing accomplishments technology allows us to achieve.

So it’s been a really interesting step from writing about disadvantaged children in China to writing about BYOD mobile risk management software. There’s been quite the difference between learning CEQA/NEPA regulations and learning what exactly DevOps and agile software development is. I’ll be the first to admit – it’s been quite the learning curve. Luckily, I’ve found absolutely amazing teachers in my new colleagues and superiors, whose patience, vast wealth of knowledge, and senses of humor have been professional and personal gifts to me every day. And as the tech world is changing and advancing every single minute of every single day, here in the heart of all this growth, I am excited to be along for the ride.

Jennifer Kincaid can be reached at jkincaid@sterlingpr.com. Follow Jennifer on Twitter @JennLKincaid


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Occupy: the Media

Over the past few weeks, I have been watching the Occupy Movement stories with interest, and maybe a little annoyance, after having been harassed in Reno by a mob of Occupiers this past weekend. But whatever my personal view on this, I am grateful for the First Amendment, which grants us the rights to exercise freedom of speech, and keeps the government from infringing on the freedom of the press, interfering with the right to peaceably assemble, or prohibiting the petitioning for a governmental redress of grievances.

Like many ‘non-Occupiers’ however, I found myself more willing to believe what I heard from the mainstream media in terms of the types of people who were protesting. That is, many are homeless or unemployed extremists who have assembled into nonsensical, unruly mobs with no clear point for protest. I found myself increasingly adhering to this view, especially after hearing numerous interviews with protesters who really had no clear idea of what specific results they were interested in achieving, or how to obtain them.

Of course, if you want to discredit a group, wouldn’t you always put a spotlight on the lowest common denominator?

After giving that a bit of thought, I decided to do a little research of my own, which is when I noticed the huge amount of dialogue on various social media platforms, including Twitter and Facebook. After reading through a number of articles and posts, I started to see a bigger picture forming within the scores of people ‘Occupying’ social media sites, where they were expressing an increasing discontent over a wide range of topics from ‘domination by the 1% of economic elite’ to ending the war in the Middle East.

Regardless of the specific topic, I am coming to realize that at the core, THE PEOPLE ARE PISSED, and while not an organized or disciplined group at this point, there is still the fact that the movement, and its various factions, are embracing an entirely new model for communications—one which allows them to control the message.

So, with all of the flaws I personally see with the Occupy movement, I am also intrigued by its use of non-traditional media to disseminate the messages and reach people directly. At the same time, I see many others like myself tiring of the same played out stories about the negative side of Occupy and other politically-charged topics. How long will it be until people completely forsake the mainstream media in lieu of getting the story directly from the grassroots?

Scott Smith can be reached at ssmith@sterlingpr.com. Follow him on Twitter @RealAskScott.

Marianne

Sterling San Francisco: Up and Running!

Last week, we reached an exciting milestone here at Sterling Communications: we opened a new San Francisco office in a fabulous location right around the corner from Union Square.  Now, in addition to our Seattle office and Los Gatos, Calif., headquarters, we have a gleaming new office space in San Francisco at 575 Sutter Street. (There’s just something about the smell of freshly painted walls that I simply adore!)

Sf_office
This is not the first time we’ve had space in San Francisco; we’d had a formal office in the city (that’s San Francisco, not New York) from 1999-2009. We decided to go the “virtual office” route up there in 2009 for several reasons: 1) our lease was up and our Taiwan-based landlord was out of tune with the local market; 2) given our adoption of IP technology, laptops and virtual networks, the transition would be relatively seamless; 3) our employees up there were game to work remotely for a 1-2 year period. (Some folks find the thought of working in pajamas is simply irresistible – and there were frequent trips to our Los Gatos office when they needed a fix of “face time” or needed to hold a big group meeting!) Frankly, as an integrated communications agency that specializes in the high-tech industry, it seemed fitting that we give the virtual office a try.

Here’s what we found:

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Lisa Hawes

Sterling Communications Celebrates a Successful 2010

1019160673_4786be776b_m Here's the latest news from Sterling Communications: 

Bucking Recession, Agency Expands Marketing Services Portfolio, Adds New IT and Cleantech Clients and Drives Awareness for all Clients

Sterling Communications, Inc., an independent, full-service communications agency specializing in the technology sector, grew revenues in 2010 despite the sluggish economy. During the year, the firm — which has weathered three major recessions since its inception in 1989 without a layoff — added new clients in the cleantech sector and launched several new marketing communications services.

"We hit some remarkable milestones last year,” said Marianne O’Connor, Sterling’s president and CEO. “We achieved one of our strategic goals for the year which was to expand our client roster in the cleantech sector. 2010 also marked Sterling’s transition from a traditional PR agency to an integrated marketing and digital media firm, as we broadened our services to include website design, SEO and videos/web animation work. I am proud of what our team has accomplished and am looking forward to accelerating our growth in 2011.”

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