A blog about standing up, standing out, and standing for something in tech PR and communications.

We’re Suddenly All About Web Meetings

Since much of the world is working remotely at the moment and COVID-19 has put the kibosh on meeting in person, there’s been a surge in web conferencing to fill the communications void. All the tech events have gone virtual, the nightly talk show hosts now webcast from home, and Saturday Night Live even parodied the pitfalls of businesses adapting to Zoom togetherness. One startup cofounder is already publicly lamenting the uptick in meeting from home (MFH).

But like it or not, web meetings are here to stay for the duration.

We’ve always provided guidance for our clients on speaking with the media and appearing on camera, but MFH is a bit different. Taking the stress out of a now-common practice seems to be something everyone could use a few tips on these days. Here’s a brief overview on what you do and don’t need to web conference like a boss.


Most modern PCs, laptops, tablets, and smartphones come with decent microphone and camera technology integrated into the device. 

Unless you’ll be broadcasting and recording for regular professional appearances on television or hosting your own podcast, you really don’t need to invest in purchasing a new webcam or XLR microphone. If you have the equipment, by all means use it, but it’s not essential for MFH. Microphone-equipped headphones or earbuds paired to your device are a nice accessory, especially if you’ll be participating from outdoors or anywhere with the potential for distracting background noise.


Make sure to test your web-conferencing app before the appointed time, and follow standard security/privacy guidelines.

Download any updates. If you’ll be screen-sharing documents, do a dry run to make sure you can launch and navigate through them in-app. Some web-meeting applications issue frequent background updates that may reset your preferences and permissions. That means you might be unable to pull up your PowerPoint slides at this week’s staff meeting without restarting, even though they worked fine last week.

Check microphone and video permissions and settings (make sure they’re enabled), and test sound and volume.

Position your computer or device so that the web camera is at eye level or slightly higher (stack your laptop on a couple of books if you have to) and make sure you aren’t backlit. Close the shades if you’re sitting in front of a window and dim any significant light sources coming from behind if you can — or position a lamp in front of you to illuminate your face.

web meeting tips
A backlit face (left) versus an illuminated face (right).

Virtual Meeting Tips

Try to look directly into the camera as much as possible. It’s the equivalent of maintaining eye-contact in person. 

If you’re in a large web conference or meeting, mute your microphone when you aren’t speaking. 

Try not to interrupt — wait until a speaker has finished before asking questions.

Unless you’re giving a presentation, don’t monopolize the conversation — give others a chance to participate.

If you are giving a presentation, make sure to pause frequently and ask if there are any questions before moving on.

Save the funny virtual backgrounds and filters for informal virtual gatherings. If you’re pitching a new client, MFH as the Cosmic Cat Head is not appropriate.

web meetings
Cosmic Cat web filter.

If your physical location is not something you want to broadcast on a web conference, a virtual standard office background is fine to use. 

web meetings
Generic office virtual background.

Be advised that virtual background function in Zoom and similar web meeting applications depends on specific bandwidth, processor, and/or green-screen requirements. But there are some free apps (like Snap Camera) that can help you workaround those limitations on many devices and operating systems.

And it may sound cliché but remember to be yourself and try to enjoy the opportunity to virtually leave your house. 

Gathering online for web meetings and conferences doesn’t have to be a chore. It can be a great way to stay engaged, connect with each other, and collectively keep our spirits up during these isolating times. 

Public Relations 101: Advice on hosting media interviews

Lately I’ve been explaining my career to confused relatives and Lyft drivers like this: You know in movies when a person is being interviewed by a journalist and someone will jump in exclaiming, “My client doesn’t have to answer that” or “We have no further comment” or “This interview is over”? That’s me!

Okay, look. That technically is true, but any PR professional knows that hosting interviews rarely goes that way. Thank heavens!

Even so, hosting interviews is an essential function in public relations, and it can be nerve-racking. Doing it with grace is a significant hurdle for PR professionals looking to take the next step in their careers.

Although no one can anticipate everything that might happen in a media interview with a client, the following tips should serve as a helpful guide on the PR pro’s role as interview host, including how best to prepare. 

Image credit: Whimsyscript,, CC2.0.

Understand competing priorities

Everyone will enter the conversation wanting something different—and it’s your job to help deliver it all.

As a host, understanding everyone’s priorities sets the stage for a satisfying interaction. It may be something as simple as a spokesperson having a hard stop time due to another commitment. That means it will be up to you to watch the clock and jump in at the end to make sure the interview wraps on time—while graciously offering to follow up with the journalist on anything that might have been missed. More on that later!

There might be a relevant whitepaper or case study your client really wants to get in front of the journalist, and it’ll be your job to make that happen. But don’t neglect the reporter’s priorities, either. Ultimately, if they don’t get what they’re looking for from the interview, they likely aren’t going to cover your client.

Take the time to research their previous coverage and ask if there are specifics they want to discuss during the meeting. Empathize.

For example, a reporter from a science journal is likely going to be seeking technical particulars and figures, so you should try to connect them with a spokesperson who can speak to that level of detail — and send them that whitepaper your client loves, too. 

By anticipating what each individual wants from the interview, you can better prepare yourself to be helpful and guide a conversation that fairly addresses everyone’s priorities. 

Do your homework (and bring it with you)

This should be obvious, but I can’t emphasize it enough: Have everything prepared and right in front of you for the interview.

“Everything” might include the original pitch to the journalist, the speaking points you prepared for your client, the reporter’s Twitter or Muck Rack page listing their latest work, their relevant articles, your spokesperson’s title and name (and it’s pronunciation!), the dial-in information if it’s a phone/video call or everyone’s contact information if you’re meeting in person, a backup dial-in option if there are connectivity issues, a recording device, a notepad and pen…look, if I’m extra nervous before hosting an interview, I’ll even write down my own name and title just so I don’t forget it.

The point to all this preparation is that you won’t have to waste any time scrambling during those precious few minutes with a journalist’s full attention. The only thing you should be focused on during that time is listening and taking notes. 

Respect the reporter

It’s easy to get so caught up in taking care of your client that you forget an interview is a two-way conversation. Like I said, the journalist ultimately controls whether you get that sweet, sweet coverage you’re hoping for, so show them a little respect! Your clients and spokespeople may not know the basics of working with media, but PR professionals have no excuse.

Take heed of these sacred rules: 

  1. Don’t ask for the reporter’s questions in advance
    No respectable journalist ever shares their questions ahead of an interview, and it’s insulting to ask. Inquire about general topics they want to discuss, ask if there’s any advance material you can provide (whitepapers, product specifications, biographical information, etc.), and leave it at that.
  2. Don’t ask to see an article before it’s published
    Once the interview is over, it is out of your hands — you have no control over what the journalist will write. If there are factual errors in the resulting published piece, you can reach out and request corrections.
  3. Don’t interrupt unless you absolutely have to
    Frankly, no one is in that interview to hear from you. Try your best to be a silent witness, and only jump in when it’s really necessary (like a non-disclosure agreement is about to be broken or the client has another interview scheduled in five minutes). Extra details can be supplied via email with the journalist after the meeting if necessary, you don’t need to interject them during the conversation. Preserve the precious one-on-one time between the reporter and your client. 

The follow up

Arguably the most vital part of your role in hosting an interview happens after the conversation has ended. This is your opportunity to tie everything together and make sure everyone goes home happy by bringing the priorities back into focus.

First lay the groundwork by mentioning at the end of the interview that you will follow up with the journalist via email to share any materials that might have come up during the conversation. For example, if a spokesperson mentions a recent announcement during the interview, you should make sure you send that press release along to the reporter afterwards. In that email, you should also take the opportunity to share anything that might not have come up during the interview, like the big announcement your spokesperson should have mentioned or that whitepaper your client really wants to share. 

This email will also be your chance to clarify or elaborate on anything your client said on the call. A good spokesperson knows to answer the trickiest questions with something along the lines of, “let me get back to you on that.” The follow up is where that happens. 

Without diminishing the drama of those movie scenes where the PR pro calls the shots, these tips should demystify the real-world duties in hosting interviews. The job may not often play out like it does on the big screen but nurturing a connection between client and journalist is an art in its own right.

As with all things, practice makes perfect in becoming a hosting pro — over the course of your career you will get plenty of it and it won’t always be glamorous.

In the meantime, we won’t tell if you exaggerate a little to your next Lyft driver.

A version of this article was recently published on Muck Rack.

Like what you’ve read? Ready to learn more? Email us at go@sterlingpr.com or call us at (408) 395-5500. 

Tech PR trends in 2020: What’s next for your industry?

Sterling has deep roots in Silicon Valley. With over 30 years of industry experience, our days are spent helping amazingly cool tech companies shape their narratives and gain visibility.

We’ve witnessed explosive growth in new technologies, but we also watched the collapse of traditional media. Over the years, PR tactics evolved from standard press releases and media tours into sophisticated digital strategies that connect with target audiences on a deeper level. What lies ahead for brand storytelling, ROI measurement, and organic/earned media in the new decade?

Recently, Sterling Communications joined other leaders from top Bay Area agencies for an immersive panel held by San Jose State University and the Public Relations Student Society of America (PRSSA). We answered these questions and more for an audience of sharp, eager undergrads who have their sights set on a career in public relations. 

San Jose State University PRSSA Agency Panel

Sterling Communications joined top Bay Area PR agencies at San Jose State University to discuss emerging trends in public relations. The SJSU Journalism and Mass Communications Department’s Public Relations program is nationally recognized and the only degree program of its kind in Northern California.

Responses below are drawn from the SJSU/PRSSA event and condensed for clarity.

1. How has the PR industry changed in the past five years? What do you predict will happen in the next 10 years?

Public relations and digital marketing have become even more intimately linked. PR has long been focused on press releases, pitching reporters, tradeshows, and media tours. But our craft morphed as the media landscape changed. Now, we are also expected to deliver on SEO and content strategy, and to support digital marketing metrics. Over the next decade, we’ll see increasing overlap between these previously siloed disciplines. PR will be expected to help support business and sales objectives more than ever. For example, a common modern key performance indicator (KPI) involves showing that public relations drives targeted customers to websites through supporting blog content and social media strategies.

2. What is the biggest challenge in the tech PR industry? 

Tech marketing leaders must understand that their brand is competing with a LOT of noise. Reporters receive upwards of a hundred pitches per day. According to MuckRack, there were more than six PR pros for every journalist in 2018. A successful PR program requires creativity and consistency to make your clients stand out and capture a share of the world’s shrinking attention span. 

3. What is a top misconception about PR, and how do you earn the trust of journalists? 

Journalists often think that PR practitioners don’t do their research and overhype their clients. When I left the journalism world, colleagues and mentors teased me for “going to the dark side” of the communications industry. Silicon Valley PR practitioners can combat these misconceptions by taking the time to understand their clients, specifically their technology and key differentiators. Become a trusted resource that journalists can come to with questions, and don’t pitch them anything that isn’t truly notable or newsworthy.  

4. What is the top skill you rely on as a PR professional? 

If I had to pick one marketing or PR skill with the highest value, it’s copywriting (hands down). Be the person your team can count on to craft that critical email, blog post, headline, or press release. In our meme and soundbite obsessed world, clear and concise writing is needed more than ever

5. Have you personally changed any beliefs about public relations over the past decade? 

I love my career and find it extremely interesting. But when I was a young journalist, I believed that most PR people were insincere spin doctors. Over the years, however, I’ve met many incredibly brilliant professional communicators and I’ve learned so much because of the way they champion their clients and causes. PR helps new ideas flourish and advances technologies that can make our world better in measurable ways. I’m excited to be so close to emerging technologies that impact our daily lives — and it’s gratifying to help tell those stories.

A version of this report was also published on MuckRack.

Interested in connecting with Sterling Communications about a career in Silicon Valley tech PR? Please email operations@sterlingpr.com, and follow us on Twitter

Better resolution results: 3 tips for PR goal-setting

The statistics are bleak: Although nearly half of all Americans make New Year’s resolutions each year, 25% will abandon them in just the first week of January. Accomplishing goals is hard. We won’t hold it against you if you’ve already stopped vlogging your Peloton journey for your well-meaning but absolutely evil husband. 

Even so, the practice of goal-setting is still worth the effort: A study in Harvard Business Journal noted that those who actually set goals are 10x more likely to succeed at meeting them. 

meeting PR goals
Photo Credit: Christian Gidlöf, CCSA 3.0

At Sterling, we’ve already kicked off 2020 communications planning with most of our clients, and we’re actively pursuing identified targets and KPIs. After 30 years in the business, we know a thing or two about how to set good public relations (PR) goals — and meet them

Starting a new year with a solid plan is always a great idea, but it’s the results that matter in the end. Here are a few of our tips on how to set communications goals that won’t suffer the fate of most New Year’s resolutions.

  • Do your research. This is especially important in the B2B space, where the audience is niche enough that it can be hard to predict. If your annual goal is to place ten articles in trade magazines focused on a certain industry when there are only three publications that fit the criteria, your 2020 KPIs will be difficult if not impossible to meet. On the other hand, if your goal is to increase sales leads, you should research where your target audience gets their news: You might find that landing an article in Industrial Cranes Magazine generates more leads than a front-page mention in The New York Times. Research your audience and the outlets you’re targeting before setting your goals.
  • Keep it realistic. Over-reaching can trip up any New Year’s resolution. For example, if you’ve never set foot in a gym, then setting a goal of going every day is pretty unrealistic. An honest evaluation of where you’re starting isn’t shameful or negative — it sets you up for achievable success. Coveting thy neighbor must be set aside. It’s good to research your competitors for inspiration when goal setting. But it might not be the best use of time, effort, and money to set a goal like, “Gain more Twitter followers than [competitor],” when that competitor has a 10K-follower lead to start. A more realistic goal might be, “Gain 5% more followers on Twitter by EOY.” That goal has your company at the center of it — not someone else’s. 
  • Be flexible. Sometimes, even after doing your research and being realistic, the goals you set just don’t seem to be working. Maybe there’s an unanticipated holdup or the strategy you expected to get you there isn’t really moving the needle. It’s okay to take a step back and assess what’s working, and pivot as necessary. This is where monthly reports and weekly team syncs can come in handy. They can serve as checkpoints to evaluate how you’re doing and whether it might be time for a change. Evolution is a good thing. Goals don’t have to be set in stone — in fact, they may be doing you a disservice if they are. 

It’s never a bad time to start looking ahead, mapping out a destination, and planning how you want to get there. 

Have you identified your PR goals for 2020 yet? Sterling can help! Our approach to strategic communications goal setting helps companies stay laser-focused on what matters most to them, whether that’s driving website traffic, garnering positive media coverage, gaining a social media following, or simply getting your story told to the world at large. 

What is California’s new consumer privacy law and could you be fined?

If you’re not familiar with California’s new California Consumer Privacy Act (CCPA), you’re not alone. In August, an IT security firm ran a survey of 625 business owners in California and found that almost half the respondents had never heard of the CCPA and less than 12% knew whether the law applied to their business. Now is the time for your company to assess the potential impact and take steps to comply with regulations if required. 

What is CCPA?

Taking effect on January 1, 2020, the California Consumer Privacy Act (CCPA) is modeled on the European Union’s General Data Protection Regulation (GDPR) and creates new consumer rights relating to the access, deletion, and sharing of personal information that is collected by businesses. The CCPA defines the responsibilities of businesses that collect and process personal information. The scope includes California businesses, as well as any business that conducts business with California residents. 

Among the rights ensured in CCPA are:

  • Consumers have the right to know all data collected on them, including what categories of data and why it is being acquired before it is collected, and any changes to its collection
  • Consumers have the right to refuse the sale of their information
  • Consumers have the right to request deletion of their data
  • Consumers have the right to opt-in before the sale of information on minors
  • Consumers have the right to know the categories of third parties with whom their data is shared, as well as those from whom their data was acquired
  • Consumers have the right to sue should breach occur or to ensure companies keep their information safe, and the state may also impose penalties for noncompliance or violation.

Which businesses are impacted?

The CCPA impacts both California-based businesses, as well as companies doing business with consumers in California. It applies to all businesses that meet any of the following three thresholds: 

  1. Has annual gross revenues in excess of $25,000,000.
  2. Buys, sells, or shares the personal information of 50,000 or more consumers, households, or devices. 
  3. Derives 50% or more of its annual revenue from selling consumers’ personal information.

While the $25M gross annual revenue is intended to help small businesses and startups avoid CCPA requirements, many companies already have email lists or internal databases with more than 50,000 records of past, current, or prospective customers. If you’re using a marketing automation platform (for example, tools like Marketo, HubSpot, etc.), have ever bought or scraped email lists, or have simply been in business for an extended period of time, you might find the 50,000 record count threshold is easy to reach.

Note that “sharing” can include something as simple as passing information from a website form to your email provider (as with Constant Contact and similar software) or sharing information with Google Analytics (CCPA scope includes technical information that is passed by a user’s browser when they visit your website.) Even if your organization does not currently meet the three regulation thresholds, the CCPA is expected to become a model regulation that will be adopted by other states and, potentially, at the federal level. Ignore the CCPA at your own peril.

What is the potential exposure of non-compliance?

The California Attorney General’s office is scheduled to begin enforcement by July 1, 2020, with a twelve-month “look-back period” (to July 1, 2019), with fines up to $7,500 per violation. The specifics of enforcement are still being developed by the State of California. While the CCPA will generally be enforced by the California Attorney General, private citizens can also make claims directly against a company if there is certain unauthorized access and exfiltration, theft, or disclosure of non-encrypted or non-redacted personal information. (Note that this might include such things as unencrypted spreadsheets containing customer information on a stolen laptop.)

What to do now

We recommend that our clients be proactive in assessing the impact of regulation and taking steps to become compliant if needed. While the safest advice is to ask your legal counsel, there are several steps you can take on your own.

First, simply Google “CCPA compliance” or refer to the resource links below to get up to speed. 

Second, if you believe your company is either not impacted or that the business risk is minimal, we recommend that every client still update their website’s privacy policy to comply with CCPA requirements. (You do have a privacy policy on your website, right? If not, now’s a perfect time to create one!)

Third, if you believe your organization will be subject to CCPA requirements, now is the time to inventory the information you collect (or have collected in the past and stored). Determine what information you need to run your business. If you are collecting or archiving data that is no longer useful, you can reduce your exposure by cleaning up your data and deleting information that is no longer needed.

Additional CCPA Information Resources

We’re not lawyers, but Sterling has been working with clients with GDPR and CCPA compliance obligations. If you have questions or would like Sterling’s help, please contact Mark Bonham at (408)395-5500.

What are you afraid of?

The days get shorter. The nights get chillier. Pumpkins appear on porches. All across America, spider webs are strung and ghoulish figures flutter in the breeze. It can mean only one thing.

Halloween is upon us.

’Tis the season to revel in all that is spooky and dreadful — culminating in one great national night of fright. Estimates suggest 172 million people will collectively celebrate the holiday on October 31st with candy, creepy costumes, haunted houses, and jump scares. Halloween is an American institution.

And it’s not just for kids. Halloween has become an increasingly popular holiday among adults. As sociologist Linus Owens has noted, “Halloween, with its emphasis on identity, horror, and transgression, can tell us about who we want to be and what we fear becoming.”

Festival of Fear
While the scary spirit of Halloween is generally good fun, the observance is based on something most people are pretty uncomfortable confronting.


Psychology Today explains that “fear is a vital response to physical and emotional danger” with strong roots in human evolution. Our innate fight-or-flight responses aided us in mastering dangerous environments, avoiding harm, and ensuring the survival of our species.

A healthy amount of fear still helps us stay safe and motivates us to manage life’s difficulties.

But there are many manifestations of fear — and not all of them are beneficial.

Since 2013, Chapman University in Southern California has annually conducted a national Survey of American Fears, reporting last year that the extent to which Americans are afraid, in general, “appears to be on the rise.”

Clinical fear disorders can cause serious health damage in numerous ways, but even less-lethal fears can take a pernicious toll on personal development and quality of life.

Fear Factors
According to sociologist Margee Kerr, “The biggest source of fear is often related to the workplace.” This type of fear can manifest in excessive focus on avoiding failure or making mistakes; aversion to public speaking, networking, or contributing during meetings; reluctance to ask for help; or even relinquishing vacation or sick time.

What we fear is being vulnerable to judgment, ridicule, rejection. The result is unnecessarily self-limiting behavior that can prevent you from acquiring new skills, experiencing greater fulfillment, and reaching your full potential.

Facing Fear
It should come as no surprise that fear is the subject of numerous TED Talks, the global clearinghouse of inspirational speakers presenting their powerful ideas. One of my favorites on dealing with insidious work-related fear is author Tim Ferris discussing why you should define your fears instead of your goals.

define your fear

Ferris advocates for Fear Setting exercises aimed at recalibrating your perception.

The exercise is pretty simple: For whatever it is that you’re putting off or are afraid of doing, he proposes creating a “What if I….” list. Define what you fear will happen, determine how you might prevent the likelihood of each negative outcome, and imagine how you could repair damage if it did occur.

Next, make a list of the benefits of even partial success at doing what you fear. For example, could it build your confidence or help you develop a new skill?

Finally, sketch out an answer to the question: “If I avoid this action or decision, what might my life look like in 6 months, 12 months, or 3 years?”

Fear Setting is designed to strip inhibiting fears of their power. And perhaps most importantly, it encourages shifting focus to the cost of inaction.

As Ferris says, “Humans are very good at considering what might go wrong if we try something new…what we don’t often consider is the atrocious cost of the status quo — of not changing anything.”

With Halloween approaching, it’s the perfect time to question what scares you and whether it is holding you back. It just may give you the courage to speak up about your ideas, ask for that promotion, or finally try something you’ve always wanted to do.

Stop sweating email etiquette

Email etiquette anxiety is a modern scourge. 

Angst is only natural in a world where people hate you if you choose the wrong email sign-off — a subject so knotty it inspired a D&D-style moral alignment grid meme:

email sign-off examples

All joking aside, we really are inundated with dictums on email decorum these days. Raise your hand if any of these look familiar:

Don’t use emojis. Don’t use “Reply All.” Do respond to every message you receive. Don’t use acronyms. Don’t use humor….

As a result, a lot of unproductive anxiety now accompanies every effort to send anyone a message. But are our inboxes really such hotbeds of perceived professional turpitude and ruinous faux pas? 

Prepare to clutch your pearls, but I think most email etiquette directives can safely be ignored.

That’s right. You can nix all those email etiquette rules — except the golden one.

Good Email Etiquette Explained

It is doubtful that any of your email messages will be forever etched in history. Despite the melodramatic headlines, it’s probably a waste of time to labor on creative salutations, tangential explanations, or dazzling sign-offs.

In both personal and professional settings, proper email etiquette requires only that you extend courtesy to your intended recipient(s). In this way, good email form is no different than polite conversation.

Email Etiquette Exemplified

  1. The right “atmosphere” always smooths the way for conversation. You can supply digital context with a concise email subject line. For example:

    “Oct. 11 meeting request – cloud security w/Sterling”

  2. Then simply introduce yourself if you aren’t already acquainted:

    Hello David,
    As the content director for your company’s PR firm, I’m writing to request a meeting next Thursday to discuss cloud security strategy and collect your engineering insight on the upcoming release….”

    Or extend a friendly greeting if you are:

    Hi David,
    Thanks for filling me in on your company’s cloud security strategy at the launch preview last week. I’d like to book a meeting with you on October 11 to….”

  3. For your correspondent’s convenience, be brief and to the point.

    Email really is akin to polite conversation, but that conversation is often taking place at a very loud and crowded gathering. Be mindful that we’re all living in an attention economy, with untold distractions constantly competing for notice and overwhelming the senses. Quick and clear is best for all digital communication.
  4. It isn’t polite to make your reader guess at what you want or wade through extraneous details to glean your meaning. Ensure any request is unambiguous and located at the top of the email body copy so the reader can spot it immediately.
  5. If you are responding to a question or supplying supporting detail, use bullet points, numbered lists, and visually accessible formatting to make information easily digestible.
  6. And if you are referencing information contained in a series of email exchanges, resist the urge to type anything like “See thread below.” Respect your reader’s time by pasting, quoting, and/or highlighting any relevant text at the top of the message thread. You should do the work so they don’t have to. For example:

email highlighting

What Matters Most

I was just about to advocate for double-checking your spelling and attachments when I noticed my etiquette examples are starting to resemble a list of rules — Quelle horreur!

But I do hope you spot a discernable pattern and a simple guiding principle that works for all forms of communications, email and otherwise:

Be considerate. 

That’s what matters most when it comes to good manners.

Sterling Communications wins prestigious PR Daily media relations award

Silicon Valley tech PR agency takes first place for executive visibility campaign

LOS GATOS, Calif. — Sterling Communications, Silicon Valley’s most creative PR agency, was awarded first place in the 2019 PR Daily Media Relations Awards. The Sterling Communications PR team was honored for its executive visibility campaign for client Airfox, a startup providing inclusive financial services to emerging markets. 

PR Daily Media Relations Awards

The prestigious annual awards from PR Daily celebrate the most successful campaigns, initiatives, and teams in the communications, public relations, and marketing industries. Ragan Communications’ PR Daily is recognized as the leading voice in the industry, and its awards recognize those who create and cultivate best practices. 

As a winner in the program, Sterling Communications joins an elite group of past winners including World Wildlife Fund, Whirlpool, IBM, Cigna, American Academy of Pediatrics, Best Friends Animal Society, and Oceana.

Sterling Communications was chosen from a wide pool of entries to receive first place in executive visibility for ingenuity and impact on behalf of its client Airfox. “Sterling Communications set themselves apart from an outstanding field of applicants. Their work was exceptional and displayed their innovative strategies for achieving success,” said Brendan Gannon, marketing manager for awards programs at Ragan Communications. “Congratulations, Sterling Communications. We look forward to your continued success. ” 

The Sterling program was recognized for its comprehensive PR strategy involving media outreach, speaking opportunities, and awards — as well as contributed content. Securing coverage in top-tier outlets such as Fortune, Forbes, and Bloomberg was a top priority and led to a +300% year-on-year increase in media coverage for the Boston-based startup. It also landed Airfox honors such as MIT Innovators Under 35 and TechCrunch Disrupt Top Picks 2018

“People need to hear stories of immigrant success and diversity — especially in the tech sector,” said Ashley Nakano, account director at Sterling Communications. “We translated the passion of Airfox CEO Victor Santos into position pitches and original content examining how institutional exclusion hampers innovation, the complexity of evolving blockchain regulatory environments, the need for technological solutions to intransigent inequalities, and the hardships faced by unbanked and undocumented entrepreneurs.”

Sterling Communications’ win was announced via social media, and the winning team was recognized for its accomplishment in a special write-up on PR Daily’s internationally read news website. To read the profile on Sterling Communications, please visit: https://www.prdaily.com/awards/media-relations-awards/2019/winners/executive-visibility-campaign/.

Sterling Communications 2019 PR Daily Media Relations Award Winners
2019 PR Daily Media Relations Award Winners. Sterling’s first-place team (left to right): Brendan Hillan, Deirdre Blake, Brooke Alexander, and Ashley Nakano.

About Sterling Communications

Sterling Communications is Silicon Valley’s most creative tech PR agency. Sterling works exclusively with technology-oriented clients — helping them stand up, stand out, and stand for something in HealthTech, FinTech, enterprise infrastructure, IoT, cybersecurity, innovation acceleration, and more. Founded in 1989, the woman-owned business is headquartered in Silicon Valley. For more information, visit https://sterlingpr.com.  

About Ragan Communications

Ragan Communications operates two of the top news and information sites for the PR and corporate communications industries: PRDaily.com and Ragan.com. Together, these daily news sites attract more than 700,000 global visitors monthly. Ragan and PR Daily run 11 awards programs each year, including the Digital Marketing & Social Media Awards, PR Daily Awards, Employee Communications Awards, and Video & Visual Awards. Judged by globally regarded experts and featuring multiple categories, these programs honor the top work in communications, PR, marketing, and media.  

Advice for tech entrepreneurs from top VCs

In the frequently misunderstood world of Silicon Valley tech PR, startup marketing programs often begin and end with getting a nod from TechCrunch. While worthy of notice, don’t be fooled into thinking that one shiny headline is enough to land your next customer or your next round of funding.

Truly making a mark for your company — and gaining traction — takes much more than just one earned media placement. 

Widely respected TechCrunch journalists recently held a startup conference in the heart of Silicon Valley. Dirsruptors driving the future of smart cities and autonomous vehicles gathered to explore the technology of today and tomorrow.

The TechCrunch panels also featured high-profile venture capitalists, including early Lime investor Sarah Smith from Bain Capital. (She left Facebook to become Bain’s FIRST female partner in 2018 — Sarah knew scooters would be cool way before they were unleashed on our streets!) VCs from Techstars and a Maniv Mobility also shared solid advice, with the goal of helping startups forge a successful path in today’s brutally competitive tech ecosystem. 

VC advice for startups
Silicon Valley tech investors and startups explored the tech of today and tomorrow together at TC Sessions: Mobility in Downtown San Jose on July 10, 2019.

Here’s some secret sauce for startups straight from Silicon Valley investors:

  1. Start with solving a real problem. Want to ensure fast growth and rapid scale as a startup? Investors are looking for startups that solve real, massively experienced problems in new and unique ways. Founders should critically analyze socioeconomics and be able to communicate how their innovative solutions will transform markets and/or life. 
  2. Distinguish where the money is, then get as close as you can in the supply chain. Promising high-profile companies have failed because they were unable to navigate the complexities of supply-chain management. Logistics are often overlooked by budding startups, so address supply management early on — duties and tariffs, regulatory requirements, and delivery details can be costly. 
  3. Consider partnerships that deliver operational and strategic advantages. From Boston FinTech disruptor Airfox partnering with a retail giant to bring financial services to the unbanked to local health tech startup Kenzen working with Gore to develop a precision health monitoring system, partnerships can provide incredible advantages ⁠— such as capital, traffic, marketing support, and mentoring ⁠— that help propel startups into the next stages of growth.
  4. Spend time with teens. According to Bain Capital Partner Sarah Smith, investors pay close attention to emerging trends and adoption activity among teenagers. Ideas are the currency of the future, and young digital natives accustomed to Instagram and Lyft bring different expectations and perspectives on how to connect with the world. Today’s teens will inspire and drive the next decade in Silicon Valley solutions. 

From seeking seed funding to gearing up for public launches: Startups are well-advised to continuously build relationships and reputation. Clearly communicating your vision and values helps establish credibility. Before building buzz, make sure your startup has a concrete mission and messaging that you can articulate. 

Do you need help fine tuning your VC pitch or prepping for a launch? Reach out to our Silicon Valley tech PR experts at go@sterlingpr.com