Photo Credit: Mike Morbeck, Flickr
Social media for business comes down to one thing: creating brand advocates. Knowing that, why do so many companies make the same mistake of spending too much time targeting non-customers, and too little time engaging existing customers?
The New York Times best-selling author Jay Baer points this out in his article “The Truth About Social Media Strategy.” Ultimately, he proposes, “The role of social media is to turn people who like you into people who love you.” Why? Because people who love your brand are more inclined to bang the table for you in conversations, both online and offline. (more…)
Photo credit: Cindi Albright, Flickr
The Thanksgiving holiday never fails to spark sentiment about the more important things in life: family, friendships, and food. But why can’t we include our work relationships on the list, too? Building rapport with clients, saying “thanks” to colleagues, and adding a personal touch to professional interactions are not only proper work etiquette — they’re also good for the soul.
The season of turkey trots and pumpkin pie is also the season of giving thanks, and it’s an excellent time to consider gracious ways you can reach out to your clients and coworkers to convey your appreciation. Here are a few ideas for showing gratitude to your work connections and bringing the spirit of Thanksgiving into your professional life: (more…)
Since Sterling opened its doors more than two decades ago, we’ve had lots of laughs, persevered through some difficult and scary economic cycles, evolved our service mix, attracted wonderful employees, and created many long-standing client relationships. All of that happened because we created a strong culture, worked hard, anticipated change, and added new skills to capitalize on market transitions.
Notice that I listed culture first? That’s because NOTHING is more critical than your corporate culture. It can guide you through heady times and help you survive the difficult times. While there are certainly central truths in any corporate culture, your corporate culture is something you must continually shape and nurture — it’s not something you can “set and forget.” (As we’ve seen, even legendary corporate cultures like HP’s can get lost over time if leaders focus simply on business unit performance and let the corporate culture languish.)
Your corporate culture is something you must continually shape and nurture—it’s not something you can “set and forget.”
Smarter people than I have written many articles on this topic, but from where I sit, corporate culture really boils down to three questions: (more…)
To run a successful social media campaign (say, generate over a million page views and a few-hundred-thousand social mentions), all you have to do is take one wish-fulfilling techno-toy ripped from the script of a classic science fiction film, assure folks that it’s real, then add one celebrity athlete and one astronaut. Mix all elements together, splash some video across the Twitterverse, and…Presto! Bon appetit!
While this abbreviated recipe may sound preposterous, friends of Sterling Communications will know that it pretty much encapsulates the successful campaign we launched for the Hendo Hoverboard Kickstarter last October. Our client, Arx Pax, used the Hoverboard Kickstarter as a platform for coming out of stealth mode and introducing their core technology to the masses. We leveraged social media to amplify the launch using a two-phased process: first establishing credibility, then fostering enthusiast engagement. If you aren’t familiar with this campaign, here’s a quick recap of our overall media strategy. (more…)
I’m at the cliff’s edge on Hawk Hill — that iconic view looking down on the Golden Gate Bridge with San Francisco in the background — about to roll a take of a music artist singing the chorus to his new song. The camera is ready, the talent is ready, it’s cold out, and we are ready to get the shot and move on when a state park ranger approaches. He didn’t approach to say that we had to leave, but to simply tell me that his nephew just got a camera and wants to makes movies, too. Then he asked if he could get a picture with me and the artist.
Everyone wants to be involved in making movies. And why not? It’s fun! Marketers, you can even use this to your advantage. The more people grabbing photos and videos, whether behind the scenes of a project or collaborating on an actual marketing program, the more assets you and your team have to work with — both in the short and the long run. At Sterling, we lovingly term this opportunity as “atomization.” (more…)
“A picture is worth a thousand words.” We all know the figure of speech. But in the world in which we now live, where precious, expensive film is replaced by digital memory and cloud storage, it is easy to wonder if pictures are still that valuable.
Well, at Sterling we believe that a picture is now worth far more than just a thousand words. After all, that’s why marketing and public relations agencies have adopted video and photography to optimize reach to target audiences. Social media marketing once disrupted our text-heavy PR world with limiting messages to 140 characters on Twitter. Now, people want to receive marketing messages from a single glance at a photo.
Instagram is one such social media channel that has forever changed the way we market businesses. In fact, the picture and video sharing service has now surpassed Twitter in number of users. (more…)
One of the surprising aspects of managing a blogger program is the sheer number of blogs out there. I could give you a number in the hundreds of millions, but by the time you’re done reading this post, it will have grown by millions.
People read billions of blog pages each month, making blogs a major forum to influence buying decisions. Hence the birth of Influencer Marketing, where marketing efforts are focused on the people who have influence over a specific target market vs. the market as a whole. Influencer marketing centers on third-party validation by those who have become trusted sources of information by their readers.
As you comb through the blogosphere looking for the right blogger to promote your product or service, here are some key elements to consider: (more…)
Are you thinking of adding a blogger program to your PR efforts? You may think working with lifestyle bloggers is just like working with traditional media. Well, it’s about as similar as stripes and spots. Understanding the differences between the two is key to getting the most out of your blogger campaign.
Below I share some observations about establishing and growing successful blogger campaigns and insights I’ve gained by doing work with WiFi Family (NETGEAR & AT&T) over the past year. If you’re working with lifestyle bloggers (or want to), here are some tidbits you may find useful:
Social media is now recognized as a vital part of a larger business intelligence strategy, not just a component of a PR or marketing strategy. With LinkedIn predicted to widen the gap as the B2B social network, and Instagram overtaking Twitter in monthly active users, whether you’re a B2B or B2C company, harmonizing social media is important to understanding and communicating with your customers.
A substantial part of your customer base is already active on social media, and while many companies do take advantage of social media managers to atomize company messaging across their approved channels, most haven’t considered monitoring as one of the most important functions of social media. Big missed opportunity.
Social media monitoring can have an impact on your bottom line. Yes, you heard me right. A solid social media monitoring strategy will enable you to listen, discover, connect and pivot in deliberate, calculated ways. Put another way, social media monitoring will help you bring the right products and services to market faster, helping you take market share from your competitors.